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COVID-19 Frequently Asked Questions

If you want to know more about what we’re doing in our stores and warehouse, please read the FAQs below:

We’re doing as much as we possibly can. In line with Government guidelines, we’ve carried out a site-specific Risk Assessment in all of our stores and have made the following changes:

Sneeze screens up for the protection of customers and our teams

Hand sanitiser is freely available at the front of each store

We’ve put new signage and floor stickers in every store to remind everyone about social distancing however this is no longer part of the Government guidance

Frequently touched points such as pin pads, door handles and till areas are being cleaned more often.

Hand washing and rigorous sanitation is much more effective than wearing gloves.  Hand washing with warm water and soap breaks down the protective fatty layer of the virus and destroys it. Our teams also have constant access to hand sanitizer and anti-bac wipes.

Face coverings are available for our team members if they want to wear them, UK government guidance only advises face masks for those in medical environments.

All our team are aware of what they should do if they experience any symptoms of COVID-19 or have come into contact with someone with COVID-19. We support and encourage all to follow Government guidance as per our Risk Assessment.

If you have a question that isn’t answered here, please phone your local store, or contact us on 01942 629292.