Delivery & Returns Policy
How to place an order and arrange delivery
Online: Find your products on the website; add them to your basket. Then go through our quick and easy checkout process.
By phone: Call our Head Office on 01942 629292, Monday – Friday 8.30am – 5pm.
We deliver anywhere in the UK, including Scottish Highlands & Islands, Channel Islands, Northern Ireland.
2–3 Working Day Delivery
Up to 0.1kg
Up to 1kg
1kg – 2kg
2kg – 5kg
5kg – 11kg
Our small item 2-3 working day delivery service is provided by either Royal Mail or Hermes, depending upon the physical size of the order. All prices shown are inclusive of VAT.
*Orders which have a combined weight of over 70kg must be either collected from one of our stores, or handled separately – Please contact us to arrange delivery in these instances.
** In most instances, due to courier timetables, orders will be dispatched on the next working day (Monday-Friday). There may be instances on rare occasions, where we are unable to process your order for up to two working days, however we will endeavour to process and dispatch your order as soon as reasonably possible. Similarly, there may be occasions where we are able to dispatch your order the same day.
***Orders placed after 11:30am on a Friday will only be able to be dispatched on the following Monday.
**** Next-day deliveries to areas other than mainland UK may be subject to additional days of transit time.
You can also specify a different delivery address during the checkout process and have your order delivered to your workplace, or a friend or neighbour’s home. However, for security purposes, any orders that are placed over the telephone can only be delivered to the billing address that you provide us.
Royal Mail will attempt delivery once. Should you be out when they attempt delivery, a card will be left for you, detailing how and where you can collect your parcel. Royal Mail will usually keep your package for a total of 18 days before returning it back to us, at which point we will cancel your order.
Cancelling Your Order
Under the Consumer Contracts Regulation, you have a right to cancel your order for any item purchased on this website before dispatch and receive a full refund. To cancel, just contact us prior to dispatch of your order, quoting your order number. Contact us on 01942 629292.
If you wish to return an item for any reason you need to notify Gee Tee’s within 60 calendar days from the day after delivery by contacting our customer support team on firstname.lastname@example.org or ring us on 01942 629292.
All boxes & packaging leave Gee Tee’s in perfect condition, so if upon delivery your box(es) or packaging should be damaged in any way, we ask that you contact us immediately. Similarly, if it is clear that the order contained within the packaging will be damaged, we ask that you refuse delivery. You accept delivery of your goods as ‘in good condition’. Gee Tee’s must be made aware of products that have been damaged on delivery on the day of the delivery, if this does not turn out to be the case. We usually ask that customers to take photographic evidence too so that we can then keep it for our own records, and to use as evidence when contacting the courier. Failure to do so will mean that we will be unable to replace the damaged item(s).
When returning an item to us it is your responsibility to ensure that the item is packaged properly and carefully so that no damage is caused to the item. Failure to do so may result in your return being refused and/or any refund due being reduced. If you are returning goods due to change of mind then they must be returned/collected in a re-saleable condition, failing which refunds may not be accepted.
Where returns have been completed without prior notification and authorisation from the Customer Service Team, if the item is untraceable, refunds cannot be provided. The burden of proof is that of the customer to prove an item has been returned and to ensure it is returned safely.
If a refund is required due to a product being returned to us we will only issue that refund once we have received the returned product.
We only refund the goods we receive back and postage will not be refunded. We do not offer a free postage for the return of the goods. It is the responsibility of the person who is returning the goods to pay for the return postage back to Gee Tee’s unless the product has been sent out damaged, or has not been advertised correctly.
Refunds will be processed within 14 calendar days of receipt of the returned item(s)
Issues With A Product
If a product you have ordered develops a fault then please email our Customer Service Team who will investigate the matter. In order to allow this investigation to take place we will require your order number and photographs of your concerns. If we find that the product is faulty due to no fault of your own then we will arrange a collection and a replacement or refund depending on the situation.
If we find that the product has developed a concern due to misuse, wear and tear, or accidental damage by you then we are under no obligation to replace the item or issue you with a refund.
We reserve the right to restrict these services at any time. We reserve the right to alter or amend delivery times in exceptional circumstances. All delivery times quoted are subject to stock availability and delivery location.
Delivery times quoted above can vary depending on stock availability and delivery location. Goods are dispatched to you from our central distribution centre.
We know that unexpected things happen and there might be an instance when you need your delivery upgrading; please call our Customer Service Team during our open hours of Monday – Friday 8.30am – 5pm to arrange this. Upgrading your delivery to an earlier time slot will result in an additional charge.